Health Canada

Corporate Services Branch - Specialized Health Services Directorate

Calgary (Alberta), Edmonton (Alberta), Vancouver (British Columbia), Victoria (British Columbia), Winnipeg (Manitoba), Moncton (New Brunswick), St. John’s (Newfoundland and Labrador), Halifax (Nova Scotia), Kingston (Ontario), Ottawa (Ontario), Toronto (Ontario), Montréal Island (Québec), Québec (Québec), Regina (Saskatchewan), Saskatoon (Saskatchewan).

CR-05 Senior Program Support (Medical Office Assistant)

 Selection Process Number : 24-NHW-CSB-EA-NCR-360072

Assignment, Deployment, Indeterminate, Term, Secondment

Full-time and Part-time positions

$62,533 to $67,699 per annum

Closing date: March 31, 2025 - 23:59 pm, Pacific Standard Time

Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Are you interested in working at Health Canada (HC), a cutting-edge organization that values both your physical and psychological health and wellness, provides rich career development opportunities and rewards innovation? Grasp this opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

Public Service Occupational Health Program (PSOHP) is the occupational health service provider responsible for the provision of three service lines for federal government departments: Occupational Health Evaluation Services, Communicable Disease Services and Occupational Hygiene Advice.

PSOHP offers you a unique opportunity to work alongside a multidisciplinary team of Occupational Health Nurses, Nurse Practitioners, Occupational Health Physicians, Administrative Officers and Managers who, together, make a real difference in the health of Canadian Federal Public Servants.

Health Canada provides you with an exceptional workplace, opportunities for professional development and access to continued learning throughout your career.

EVERYONE IS WELCOME

HC is dedicated to building an  inclusive workforce that comprises individuals who have an array of identities, abilities, background, culture, skills, perspectives, and experiences that are representative of Canada's current and evolving population. We are passionate about fostering a  workplace where all people feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

BRING YOUR WHOLE SELF TO WORK

We encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

HC is committed to increasing representation of Black employees and other racialized groups, Indigenous People, women and persons with disabilities. We would like our workforce to be reflective of the population we serve. Therefore, we encourage candidates to indicate voluntarily on their application if they are a  member of one of these groups.

HC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Intent of the process

The process aims to create an inventory of qualified candidates to fill positions, at Health Canada's Specialized Health Services Directorate. Applications will be accepted on a regular basis and will be evaluated regularly to fill immediate needs, thus as long as the poster is active.

Positions to be filled: To be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Here are the job requirements that you must meet at the time of application to be invited to the next step of this selection process.

EDUCATION

• Successful completion of two years of secondary school; or
• A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
• An acceptable combination of education, training, and/or experience

Degree equivalency

EXPERIENCE

• Experience providing administrative support.
• Experience using an electronic information or records system.
• Experience handling and safeguarding sensitive information.
• Experience analyzing, processing, and responding to requests from clients.

The following will be applied / assessed at a later date (essential for the job)

LANGUAGE REQUIREMENTS

• Various language requirements
  • English Essential
  • French Essential
  • Bilingual Imperative BBB/BBB

Information on language requirements

PERSONAL SUITABILITIES

• Interpersonal Relations
• Initiative
• Detail-oriented
• Judgment
• Respectful of diversity
• Dependability

ABILITIES

• Ability to communicate effectively in writing*
• Ability to communicate effectively verbally
• Ability to resolve work-related problems

*Written answers throughout the application process will be used to assess the ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

Candidates MAY also be required to meet ONE or MORE of the following experience factors, depending on the requirements of the specific position being staffed. The following education and/or experience could be deemed as essential or asset, depending on the needs of the position. 

EDUCATION

• Certificate/Diploma as a Medical Office Assistant from a recognized post-secondary institution.

EXPERIENCE

• Recent* experience working as a medical office assistant in a medical clinic or medical office

*Recent is defined as at least one (1) year of experience acquired within the last five (5) years.

Organizational needs

Health Canada is committed to fostering a culture rooted in diversity, inclusiveness and accessibility. In alignment with the Employment Equity Act and various legislative drivers and priorities, we aim to be representative of and responsive to the identified equity groups (Indigenous Peoples, Women, Black and Racialized Peoples and Persons with Disabilities). Candidates from equity groups are encouraged to identify as such in their application. Employment equity may be a factor taken into consideration during the staffing process as this contributes to the strategic priorities, diversity and inclusiveness of the organization, thereby contributing to positive outcomes for all peoples of Canada.

Operational requirements

• Ability and willingness to work up to five (5) days in the office. 
• Ability and willingness to do overtime on short notice.  
• Ability and willingness to travel at times. 
• Ability and willingness to work a set of pre-determined hours. 
• Ability and willingness to manually lift and carry equipment safely to a maximum of twenty (20) kg.
• Ability and willingness to deliver services to clients in person.

Conditions of employment

• Security Level: Reliability Status

Note: Candidates must meet and maintain the above conditions of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

WHAT HAPPENS NEXT?

1. APPLICATION: Candidates submit their applications via the VidCruiter platform. Only applications submitted through VidCruiter will be considered. In your application, you must demonstrate how you meet essential education and essential experience and/or asset criteria.

2. SCREENING: Screening is the initial review of your application. During the screening step, we will review your responses for essential education and essential experience and/or assets.

   • NOTE: Depending on the number of applicants, volume management strategies such as, but not limited to, top-down, cut-off, random selection and/or assessment may be used to manage applications and applicants. If a volume management strategy is used, communication regarding the application of the strategy will be sent to applicants affected by the strategy.

3. WRITTEN ASSESSMENT : Should you successfully meet the criteria assessed during the screening stage; you will be invited via email to complete a written assessment that will be completed through an online platform.

4. DOCUMENT GATHERING & ASSET VALIDATION: Should you successfully meet the criteria assessed during the written assessment, you will be invited to do an interview and the document gathering step of the hiring process. In this step, you will be asked to submit the required documentation to support your application (e.g., proof of education, Second Language Evaluation results, etc.). During this step, you may also be asked to validate/elaborate on your asset experiences.

5. PARTIALLY QUALIFED POOL: Congratulations! You have made it into the partially qualified pool.

Communications

Acknowledgment of receipt of applications will not be sent.

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

Please clearly identify the group and level of your substantive (non-acting) position as well as your status (term or indeterminate) as an employee in your online application in the Employee Information section.

A written test, interview and/or reference check may be done.

If you require special accommodation at any stage in the selection process, including technical aid to ensure an equitable assessment of your qualifications, please inform as soon as possible.

An assignment or secondment requires approval of your supervisor.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Advice: Please make sure to clearly detail your work experience in your résumé. Do not assume that the screening committee has prior knowledge of your history.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

SHSD Inventories / DSSS Inventaires (HC/SC)

shsd.dsss@hc-sc.gc.ca